Privacy Policy
PRIVACY POLICY
Baillarine is committed to protecting the privacy and personal data of all individuals who visit our online store or place an order.
This Privacy Policy explains what data we collect, how we use it, and the measures we take to protect it.
What Information We Collect
When you place an order with Baillarine, we may collect the following personal data:
Full name
Shipping address
Billing address, if different
E-mail address
Phone number, if required for delivery
Order and shipping information
Payment information
Payment data is processed securely through our payment service providers. Full card details and security codes are not stored by Baillarine on its own servers.
How We Use Your Data
Your personal data is used exclusively for legitimate business purposes, in particular to:
Process and fulfill your order
Confirm payment
Package and ship your order
Transmit order confirmations and shipping information
Process returns, refunds, and complaints
Answer questions sent to our customer service
Prevent fraud and misuse
Improve our services and customer experience
Fulfill legal and accounting obligations
Sharing of Personal Data
Baillarine does not sell, rent, or trade personal data.
Your data may be shared exclusively with trusted service providers to the extent necessary to process your order or operate our online store.
These may include:
Payment service providers
Shipping and logistics companies
Warehouse and fulfillment partners
E-commerce and hosting providers
Customer service and IT service providers
Accounting and legal advisors
Authorities, if we are legally obligated to disclose information
These partners may only use your data for the respective purpose and must comply with appropriate data protection and security measures.
Data Security
We take the protection of your personal data seriously and implement appropriate technical and organizational security measures.
These may include:
SSL encryption during data transmission
Secure payment processing
Access restrictions
Technical security controls
Protection against unauthorized access, loss, and misuse
Payments are processed via secure and PCI-compliant payment service providers. Full payment information is not stored on our own servers.
Despite all reasonable security measures, no electronic transmission or storage can be guaranteed to be entirely risk-free.
Cookies
Our website may use cookies and similar technologies to:
provide essential functions of the online store;
save the contents of your shopping cart;
process payments securely;
save your settings;
analyze the use of our website;
improve performance and user-friendliness.
Non-essential analytics or marketing cookies are only used if the required consent has been given.
You can manage or disable cookies through your browser settings or via the cookie settings on our website. Disabling certain cookies may impair the functionality of the online store.
Marketing Communications
Baillarine may only send you marketing e-mails if you have previously given your explicit consent or if another legally permissible legal basis exists.
Every marketing e-mail contains an option to unsubscribe.
You can withdraw your consent at any time by:
using the unsubscribe link in an e-mail, or
contacting us at support@baillarine.com.
Order confirmations, shipping information, and other communications regarding an existing order are considered necessary service communications and may be sent regardless of a marketing subscription.
Retention of Personal Data
We store personal data only for as long as necessary for the respective processing purposes or as long as legal retention obligations exist.
Order, payment, and invoice information may be retained for the legally prescribed period.
Customer service and complaint data may be stored for as long as necessary to process an inquiry, warranty, return, dispute, or legal claim.
After the respective retention period expires, data is deleted or anonymized, provided no further legal basis for its storage exists.
Your Data Protection Rights
Depending on the applicable data protection legislation, you may have the following rights:
Access to your stored personal data
Correction of incorrect or incomplete data
Deletion of your personal data
Restriction of data processing
Objection to certain processing operations
Withdrawal of granted consent
Transfer of certain data in a structured format
Complaint to a competent data protection authority
The right to deletion may not apply if we must continue to store certain data due to legal, tax, accounting, or statutory obligations.
Exercising Your Rights
To exercise any of your data protection rights, please contact us at:
support@baillarine.com
Where possible, please provide the following information:
Your full name
The e-mail address associated with your order
Your order number, if applicable
A description of your request
For security reasons, we may request additional information to confirm your identity.
We strive to acknowledge legitimate requests within 5 business days. Full processing takes place within the statutory timeframes.
International Data Transfers
Some of our service providers, logistics partners, or technical systems may be located outside your country or outside the European Economic Area.
When personal data is transferred internationally, we use appropriate legal and contractual safeguards as required by applicable data protection legislation.
Links to External Websites
Our website may contain links to external websites, payment services, or social networks.
Baillarine is not responsible for the privacy practices of these third-party providers. We recommend reading their privacy statements before submitting personal data.
Changes to This Privacy Policy
Baillarine reserves the right to update this Privacy Policy if our services, technical systems, or legal obligations change.
The current version will be published on this page.
Contact
If you have any questions about this Privacy Policy or the processing of your personal data, please contact us at:
Baillarine
E-mail: support@baillarine.com